@article { , title = {Healthcare IT project failure: A systems perspective}, abstract = {This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the first of its kind in this part of the country. This information technology (IT) based project, commissioned as a pilot for the establishment of an information system to cater to the needs of ethnic minority languages, failed to make progress in-spite of its great potential, and the user satisfaction that it offered. The case presents a number of issues related to how the design and deployment of the project resulted in its lack of satisfactory progress. The findings from this case suggest why the project failed: the failure being a direct result of the approach taken to the project.}, doi = {10.4018/jcit.2007100101}, eissn = {1548-7725}, issn = {1548-7717}, issue = {4}, note = {Batch 005. Output ID 37354.}, pages = {1-15}, publicationstatus = {Published}, publisher = {IGI Global}, url = {https://hull-repository.worktribe.com/output/405555}, volume = {9}, keyword = {Social Justice and Responsibility, Strategy and Management, Information Systems and Management, Information Systems, Computer Science Applications}, year = {2007}, author = {Chowdhury, Rajneesh and Butler, Ruth E. and Clarke, Steve} }