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A Multidimensional Practice-Based Framework of Interactive Value Formation (2021)
Journal Article
Luyen, T., Shabbir, H., & Dean, D. (in press). A Multidimensional Practice-Based Framework of Interactive Value Formation. Journal of Service Research, https://doi.org/10.1177/10946705211025606

This study seeks to deconstruct the multidimensionality of the Interactive Value Formation (IVF) process within complex and prolonged Technology-Based Self-Services (TBSSs). Building on practice theory and Service Dominant logic, this framework sheds... Read More about A Multidimensional Practice-Based Framework of Interactive Value Formation.