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The impact of neglecting user-centered information design principles when delivering online information

Santos Lonsdale, Maria dos; Lonsdale, David; Lim, Hye-Won

Authors

Maria dos Santos Lonsdale

Dr David Lonsdale D.Lonsdale@hull.ac.uk
Lecturer/ Programme Director, BA War and Security Studies/ Programme Director, MA Strategy and International Security

Hye-Won Lim



Abstract

Information design principles are overlooked in cyber security awareness websites. An Information Design Process Model was devised to help frame and interpret how online information is processed and the role information design principles have in facilitating that processing. Two websites were then compared, and results show significant differences in terms of performance, behavior and perception. The results also show that in situations where serious information is at stake (such as cyber security), a more accessible design does not seem to be sufficient to project a sense of trust and security among users. All these findings led to original insights regarding the design of online information in terms of lasting impression and user-centered design approaches.

Journal Article Type Article
Publication Date Dec 31, 2018
Print ISSN 0142-5471
Publisher John Benjamins Publishing
Peer Reviewed Peer Reviewed
Volume 24
Issue 2
Pages 151-177
APA6 Citation Lonsdale, M., Lonsdale, D., & Lim, H. (2018). The impact of neglecting user-centered information design principles when delivering online information. Information Design Journal, 24(2), 151-177. https://doi.org/10.1075/idj.00005.san
DOI https://doi.org/10.1075/idj.00005.san
Keywords Information Design; Online Information; Information Processing; User-Centered Information Design Principles; Cyber Security
Publisher URL https://www.ingentaconnect.com/content/jbp/idj/2018/00000024/00000002/art00005

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This article is protected by copyright, all rights reserved. This is an author produced version of a paper accepted for publication in Information Design Journal. Uploaded in accordance with the publisher's self-archiving policy. John Benjamins Publishing should be
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