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The impact of neglecting user-centered information design principles when delivering online information

Santos Lonsdale, Maria dos; Lonsdale, David; Lim, Hye-Won


Maria dos Santos Lonsdale

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Dr David Lonsdale
Senior Lecturer/ Programme Director, BA War Studies/ Programme Director, MA Strategy and International Security

Hye-Won Lim


Information design principles are overlooked in cyber security awareness websites. An Information Design Process Model was devised to help frame and interpret how online information is processed and the role information design principles have in facilitating that processing. Two websites were then compared, and results show significant differences in terms of performance, behavior and perception. The results also show that in situations where serious information is at stake (such as cyber security), a more accessible design does not seem to be sufficient to project a sense of trust and security among users. All these findings led to original insights regarding the design of online information in terms of lasting impression and user-centered design approaches.


Lonsdale, M., Lonsdale, D., & Lim, H. (2018). The impact of neglecting user-centered information design principles when delivering online information. Information Design Journal, 24(2), 151-177.

Journal Article Type Article
Acceptance Date Sep 14, 2018
Online Publication Date Dec 31, 2018
Publication Date Dec 31, 2018
Deposit Date Dec 3, 2018
Publicly Available Date Dec 3, 2018
Print ISSN 0142-5471
Publisher John Benjamins Publishing
Peer Reviewed Peer Reviewed
Volume 24
Issue 2
Pages 151-177
Keywords Information Design; Online Information; Information Processing; User-Centered Information Design Principles; Cyber Security
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Article (1.8 Mb)

Copyright Statement
This article is protected by copyright, all rights reserved. This is an author produced version of a paper accepted for publication in Information Design Journal. Uploaded in accordance with the publisher's self-archiving policy. John Benjamins Publishing should be
contacted for permission to re-use the material in any form.

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