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An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers: A perspective from China

Grant, David; Liu, Xiaohong; Grant, David B.; McKinnon, Alan C.; Feng, Yuanhua

Authors

David Grant D.Grant@hull.ac.uk

Xiaohong Liu

David B. Grant

Alan C. McKinnon

Yuanhua Feng



Abstract

Purpose
– This paper aims to report on an investigation of logistics service provider (LSP) capabilities and how these capabilities contribute to LSP competitiveness in the context of China.
Design/methodology/approach
– This paper draws on work from economics and strategy on firm‐level competitiveness, particularly the resource‐based view, to develop and empirically examined 13 firm‐specific capability constructs based on a survey of Chinese LSPs.
Findings
– Exploratory factor analysis and factor analysis regression indicated all 13 constructs are critical to a Chinese LSP's competitiveness and are interlinked in contributing to it. The findings also revealed the most critical capability is service quality; this capability was further assessed and two sub‐constructs of operations and relationship management emerged.
Practical implications
– The results of the empirical study provide a useful way for LSP managers to identify and appraise their firm's capabilities and competitiveness.
Originality/value
– This study contributes by addressing a gap of empirical research concerning LSP competitiveness and capabilities.

Journal Article Type Article
Publication Date Nov 1, 2010
Journal International Journal of Physical Distribution and Logistics Management
Print ISSN 0960-0035
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 40
Issue 10
Pages 847-866
APA6 Citation Liu, X., Grant, D. B., McKinnon, A. C., & Feng, Y. (2010). An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers: A perspective from China. International Journal of Physical Distribution and Logistics Management, 40(10), 847-866. https://doi.org/10.1108/09600031011093232
DOI https://doi.org/10.1108/09600031011093232
Keywords Management of Technology and Innovation; Transportation
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