The impact of quality control initiatives, customer integration and customer co-production on service quality performance : an empirical investigation
(2014)
Thesis
Alzaydi, Z. M. (2014). The impact of quality control initiatives, customer integration and customer co-production on service quality performance : an empirical investigation. (Thesis). University of Hull. Retrieved from https://hull-repository.worktribe.com/output/4219938
Delivering a high standard of services to customers is recognised as an important objective for any service provider. In order to achieve this goal employees are encouraged to go about their jobs in certain ways, comply with guidelines and in accorda... Read More about The impact of quality control initiatives, customer integration and customer co-production on service quality performance : an empirical investigation.