The effect of self-efficacy, role clarity, and trust on customer well-being and loyalty through value co-creation : the case of fitness centres
(2015)
Thesis
Yousefian, J. (2015). The effect of self-efficacy, role clarity, and trust on customer well-being and loyalty through value co-creation : the case of fitness centres. (Thesis). University of Hull. Retrieved from https://hull-repository.worktribe.com/output/4218098
Nowadays, there are two critical concerns in societies such as British: customer defection in the sport clubs and the reduction of well-being. Therefore, sport clubs need to deliver programmes that are helpful to retain existing customers as well as... Read More about The effect of self-efficacy, role clarity, and trust on customer well-being and loyalty through value co-creation : the case of fitness centres.