'Quality management or management quality?' : an adaptive model of organization as the basis of organizational learning and quality provision
(2000)
Thesis
Dudley, P. 1. (2000). 'Quality management or management quality?' : an adaptive model of organization as the basis of organizational learning and quality provision. (Thesis). University of Hull. Retrieved from https://hull-repository.worktribe.com/output/4212767
This document tells the story of the development of an approach to the management of quality management. Not the more usual "conformance to specification" version of product quality, but that of service quality. In telling this story two main sources... Read More about 'Quality management or management quality?' : an adaptive model of organization as the basis of organizational learning and quality provision.