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Public trust and performance measurement in charitable organizations (2014)
Journal Article
Yang, Y., Brennan, I., & Wilkinson, M. (2014). Public trust and performance measurement in charitable organizations. International Journal of Productivity and Performance Management, 63(6), 779-796. https://doi.org/10.1108/IJPPM-09-2013-0159

Purpose-The purpose of this paper is to seek to investigate public trust as an important factor of performance in the charitable sector, and explain the necessity of including public trust assessment in charity performance measurement. Design/methodo... Read More about Public trust and performance measurement in charitable organizations.