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Competing models of quality management and financial performance improvement (2019)
Journal Article
Augustyn, M. M., Elshaer, I. A., & Akamavi, R. K. (in press). Competing models of quality management and financial performance improvement. The service industries journal, 1-29. https://doi.org/10.1080/02642069.2019.1601706

Six competing models of quality management and financial performance improvement are hypothesized and statistically tested, using data from a survey of general managers of 288 four- and five-star hotels in Egypt and structural equation modelling. Th... Read More

Direct effects of quality management on competitive advantage (2016)
Journal Article
Elshaer, I. A., & Augustyn, M. M. (2016). Direct effects of quality management on competitive advantage. The International journal of quality & reliability management, 33(9), 1286-1310. https://doi.org/10.1108/ijqrm-07-2014-0086

Purpose: The purpose of this paper is to examine direct effects of quality management on competitive advantage within the context of the resource-based view of a firm. Design/methodology/approach: Survey data have been obtained from 288 general manag... Read More