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Intention to use mobile customer relationship management systems (2014)
Journal Article
Karjaluoto, H., Töllinen, A., Pirttiniemi, J., & Jayawardhena, C. (2014). Intention to use mobile customer relationship management systems. Industrial management + data systems, 114(6), 966-978. https://doi.org/10.1108/IMDS-11-2013-0480

© Emerald Group Publishing Limited. Purpose - The purpose of this paper is to investigate the behavioral intentions of business-to-business (B2B) sales managers to use mobile customer relationship management (CRM) systems in the course of their day-t... Read More

Talk up or criticize? Customer responses to WOM about competitors during social interactions (2014)
Journal Article
Ranaweera, C., & Jayawardhena, C. (2014). Talk up or criticize? Customer responses to WOM about competitors during social interactions. Journal of business research, 67(12), (2645-2656). doi:10.1016/j.jbusres.2014.04.002. ISSN 0148-2963

Popular metrics such as the Net Promoter Score (NPS) highlights many benefits of word of mouth (WOM) to firms. Is WOM all it is claimed to be? Building on social identity theory, this research develops a conceptual model of WOM exchange in social set... Read More

Is the speed of post-acquisition integration manageable? Case study: post-acquisition integration of HSBC with the Mercantile Bank, 1959–84 (2014)
Journal Article
Lu, Q. (2014). Is the speed of post-acquisition integration manageable? Case study: post-acquisition integration of HSBC with the Mercantile Bank, 1959–84. Business history, 56(8), 1262-1280. https://doi.org/10.1080/00076791.2013.876533

This study aims to fill in the gaps in existing business history research regarding post-acquisition integration by adopting a case study of the post-acquisition integration process between HSBC and Mercantile Bank (MB) 1959–84. It explores the impac... Read More

Public-private partnerships in the European Union (2013)
Book
Bovis, C. (2013). Public-private partnerships in the European Union. Abingdon: Taylor & Francis (Routledge)

Public procurement in the European Union represents almost twelve per cent of the EU's GDP and is continuing to increase, having been identified as a key objective in the EU's aim to become the most competitive economy in the world by 2010. This book... Read More

Future directions in public service partnerships in the EU (2013)
Journal Article
Bovis, C. (2013). Future directions in public service partnerships in the EU. European business law review, 24(1), 12785

Public-Private Partnerships reveal complex forms of co-operation between the state and private actors which exceed the remit of traditional contractual interface, moving into a strategic sphere of public sector management. Public-Private Partnerships... Read More

Deconstructing subtle racist imagery in television ads (2013)
Journal Article
Shabbir, H. A., Hyman, M. R., Reast, J., & Palihawadana, D. (2014). Deconstructing subtle racist imagery in television ads. Journal of business ethics, 123(3), 421-436. doi:10.1007/s10551-013-1798-8

Although ads with subtle racist imagery can reinforce negative stereotypes, advertisers can eliminate this problem. After a brief overview of predominantly U.S.-based research on the racial mix of models/actors in ads, a theoretical framework for unm... Read More

East meets West : toward a theoretical model linking guanxi and relationship marketing (2013)
Journal Article
Shaalan, A., Reast, J., Johnson, D., & Tourky, M. E. (2013). East meets West : toward a theoretical model linking guanxi and relationship marketing. Journal of business research, 66(12), 2515-2521. https://doi.org/10.1016/j.jbusres.2013.05.043

This conceptual study critically examines the separate concepts of guanxi and relationship marketing, explores the differences between the two approaches, and proposes innovative linkages between them. Chinese guanxi develops relationships at the int... Read More

Relationship quality and giving behaviour in the UK fundraising sector: Exploring the antecedent roles of religiosity and self-construal (2011)
Journal Article
Shabbir, H. A., & Skarmeas, D. (2011). Relationship quality and giving behaviour in the UK fundraising sector: Exploring the antecedent roles of religiosity and self-construal. European Journal of Marketing, 45(5), (720-738). doi:10.1108/03090561111120000. ISSN 0309-0566

Purpose– The current study aims to examine the extent to which donor religiosity and self-construal encourage the development of donor-perceived relationship quality and intention to give in the future. Donor-perceived relationship quality is concept... Read More

Chapter 4 the role and function of structural and cohesion funds and the interaction of the EU regional policy with the internal market policies (2010)
Book Chapter
Bovis, C. (2011). Chapter 4 the role and function of structural and cohesion funds and the interaction of the EU regional policy with the internal market policies. The Role of the Regions in EU Governance, 81-108. The University of Hull. https://doi.org/10.1007/978-3-642-11903-3_4

The European Regional policy should contribute to increasing growth, competitiveness and employment by incorporating the Union's priorities for sustainable development as defined at the Lisbon European Council and at the Göteborg European Council. Ar... Read More

Ageing skills and participation in work-related training in Britain : assessing the position of older workers (2010)
Journal Article
Canduela, J., Dutton, M., Johnson, S., Lindsay, C., McQuaid, R., & Raeside, R. (in press). Ageing skills and participation in work-related training in Britain : assessing the position of older workers. Work, employment & society : a journal of the British Sociological Association, 26(1), 42-60. doi:10.1177/0950017011426303

Policy makers have introduced a number of measures to encourage older workers to stay in the labour market, with improving access to training a particular priority. Policy action appeared justified by evidence that older workers are less likely to pa... Read More

The US government dual banking regulation levels, transaction costs and HSBC's strategy in acquiring Marine Midland Banks, Inc., 1978-80 (2010)
Journal Article
Lu, Q. (2010). The US government dual banking regulation levels, transaction costs and HSBC's strategy in acquiring Marine Midland Banks, Inc., 1978-80. Business history, 52(6), 955-977. doi:10.1080/00076791.2010.511184

This paper undertakes a case study of HSBC acquiring Marine Midland Banks, Inc. (MMBI) in the US between 1978 and 1980, a historic incident that had a catalytic impact on the whole debate about foreign banking in the US and re-examination of the rest... Read More

The social marketing of giving: a framework for public policy intervention (2010)
Journal Article
Sargeant, A., Shang, J., & Shabbir, H. (2010). The social marketing of giving: a framework for public policy intervention. Public management review, 12(5), 635-662. doi:10.1080/14719031003633953

Despite significant government efforts to bolster individual philanthropy, giving by individuals (as a percentage of household income) has remained remarkably static and participation in many western countries is declining. This article explores the... Read More

Sector variations in SMEs use of external business advice (2010)
Journal Article
Webber, D. J., Johnson, S., & Fargher, S. (2010). Sector variations in SMEs use of external business advice. Local Economy, 25(4), (339-355). doi:10.1080/02690942.2010.498959. ISSN 0269-0942

This paper uses employer survey data to identify whether and why the probability that a firm uses external advice varies across sectors. The results suggest that the probability of a firm using external advice does vary across sectors and these secto... Read More

Stakeholder theory and practice in Europe and North America: The key to success lies in a marketing approach (2010)
Journal Article
Jurgens, M., Berthon, P., Papania, L., & Shabbir, H. A. (2010). Stakeholder theory and practice in Europe and North America: The key to success lies in a marketing approach. Industrial marketing management, 39(5), (769-775). doi:10.1016/j.indmarman.2010.02.016. ISSN 0019-8501

Corporate reputation in Europe and North America is increasingly seen as a function of how firms treat their stakeholders. In the United States, stakeholder theory has been touted as a paradigm of good management; yet despite enlightened stakeholder... Read More

Developing integrated rural tourism : actor practices in the English/Welsh border (2010)
Journal Article
Saxena, G., & Ilbery, B. (2010). Developing integrated rural tourism : actor practices in the English/Welsh border. Journal of rural studies, 26(3), (260-271). doi:10.1016/j.jrurstud.2009.12.001. ISSN 0743-0167

This paper examines community attitudes and distinctive practices that shape local responses to integrated rural tourism (IRT) development in the lagging rural region of the English/Welsh border area. The focus is on how actors acquire attributes as... Read More

Antecedents to permission based mobile marketing: An initial examination (2009)
Journal Article
Jayawardhena, C., Kuckertz, A., Karjaluoto, H., & Kautonen, T. (2009). Antecedents to permission based mobile marketing: An initial examination. European Journal of Marketing, 43(3-4), (473-499). doi:10.1108/03090560910935541. ISSN 0309-0566

Purpose: This paper's aim is to develop a conceptual model to examine the influence of four antecedent factors (personal trust, insti tutional trust, perceived control and experience) on consumers' willingness to participate in permission-based mobil... Read More

Evaluating 'best practice' in integrated rural tourism: Case examples from the England - Wales border region (2009)
Journal Article
Saxena, G., & Ilbery, B. (2009). Evaluating 'best practice' in integrated rural tourism: Case examples from the England - Wales border region. Environment & planning. A, 41(9), (2248-2266). doi:10.1068/a41294. ISSN 0308-518X

In this paper we explore and evaluate the concept of integrated rural tourism (IRT) by drawing upon a networks approach and the notion of best practice. By integrating the two an attempt is made to understand the processes that generate the sharing,... Read More

Labouring and learning towards competitiveness: the future of local labour markets after Harker, Leitch and Freud (2008)
Journal Article
Nunn, A., & Johnson, S. (2008). Labouring and learning towards competitiveness: the future of local labour markets after Harker, Leitch and Freud. Local Economy, 23(2), (122-137). doi:10.1080/02690940801976190. ISSN 0269-0942

In 1999 Geddes and Newman highlighted five key tensions in New Labour's adoption of the 'new centrist' approach to Local Economic Development (LED). This article reflects on the continuing relevance of these tensions in relation local labour markets... Read More