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Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes (2008)
Journal Article
Bozionelos, N., & Kiamou, K. (2008). Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes. The international journal of human resource management, 19(6), (1108-1130). doi:10.1080/09585190802051410. ISSN 0958-5192

The relationship of emotional work with emotional exhaustion and a variety of attitudes towards the job and the organization was investigated in a sample of Hellenes (Greek) employees in the banking industry who were performing frontline service jobs... Read More