Direct effects of quality management on competitive advantage
(2016)
Journal Article
Elshaer, I. A., & Augustyn, M. M. (2016). Direct effects of quality management on competitive advantage. The International journal of quality & reliability management, 33(9), 1286-1310. https://doi.org/10.1108/ijqrm-07-2014-0086
Purpose: The purpose of this paper is to examine direct effects of quality management on competitive advantage within the context of the resource-based view of a firm. Design/methodology/approach: Survey data have been obtained from 288 general manag... Read More about Direct effects of quality management on competitive advantage.