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Dr Marcjanna Augustyn

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Marcjanna Augustyn

Senior Lecturer


Competing models of quality management and financial performance improvement (2019)
Journal Article
Augustyn, M. M., Elshaer, I. A., & Akamavi, R. K. (in press). Competing models of quality management and financial performance improvement. The service industries journal, 1-29. https://doi.org/10.1080/02642069.2019.1601706

Six competing models of quality management and financial performance improvement are hypothesized and statistically tested, using data from a survey of general managers of 288 four- and five-star hotels in Egypt and structural equation modelling. Th... Read More

ISO 9000, activity based costing and organizational performance (2018)
Journal Article
Vetchagool, W., Augustyn, M. M., & Tayles, M. (in press). ISO 9000, activity based costing and organizational performance. Total quality management & business excellence, 1-24. doi:10.1080/14783363.2018.1549938

This study investigates the potential complementarity between ISO 9000 and Activity Based Costing (ABC). This is undertaken by examining associations between the extent of ISO 9000 implementation and the extent of ABC use and by examining the impact... Read More

Direct effects of quality management on competitive advantage (2016)
Journal Article
Elshaer, I. A., & Augustyn, M. M. (2016). Direct effects of quality management on competitive advantage. The International journal of quality & reliability management, 33(9), 1286-1310. https://doi.org/10.1108/ijqrm-07-2014-0086

Purpose: The purpose of this paper is to examine direct effects of quality management on competitive advantage within the context of the resource-based view of a firm. Design/methodology/approach: Survey data have been obtained from 288 general manag... Read More

Testing the dimensionality of the quality management construct (2014)
Journal Article
Elshaer, I. A., & Augustyn, M. M. (2016). Testing the dimensionality of the quality management construct. Total quality management & business excellence, 27(3-4), 353-367. https://doi.org/10.1080/14783363.2014.993964

© 2014 Taylor & Francis. Numerous empirical studies have conceptualised quality management (QM) as either a multidimensional or unidimensional construct. While few prior studies tested some aspects of the assumed dimensional structure of the constr... Read More

Stakeholder power and engagement in an English seaside context: implications for destination leadership (2014)
Journal Article
Kennedy, V., & Augustyn, M. M. (2014). Stakeholder power and engagement in an English seaside context: implications for destination leadership. Tourism review of AIEST--International Association of Scientific Experts in Tourism = Revue de tourisme, 69(3), 187-201. https://doi.org/10.1108/TR-06-2013-0030

Purpose – The purpose of this paper is to examine stakeholder power and engagement within an increasingly competitive English seaside resort setting. It aims to adopt a structuralist and functionalist perspective and develop an enabling conceptualisa... Read More

Exploratory study in tourism: designing an initial, qualitative phase of sequenced, mixed methods research (2010)
Journal Article
Mason, P., Augustyn, M., & Seakhoa-King, A. (2010). Exploratory study in tourism: designing an initial, qualitative phase of sequenced, mixed methods research. The international journal of tourism research, 12(5), 432-448. doi:10.1002/jtr.763

Exploratory studies in the social sciences are being increasingly advocated, particularly in relation to new research themes or when addressing an existing issue from a new perspective. Although exploration is usually the starting point, it is freque... Read More