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Do online reviews still matter post-purchase? (2019)
Journal Article
Liu, H., Jayawardhena, C., Osburg, V., & Mohiuddin Babu, M. (in press). Do online reviews still matter post-purchase?. Internet Research, https://doi.org/10.1108/INTR-07-2018-0331

Purpose – The influence of eWOM information, such as online reviews, on consumers’ decision making is well documented, but it is unclear if online reviews still matter in post-purchase evaluation and behaviours. We therefore examine the extent to whi... Read More about Do online reviews still matter post-purchase?.

ISO 9000, activity based costing and organizational performance (2018)
Journal Article
Vetchagool, W., Augustyn, M. M., & Tayles, M. (in press). ISO 9000, activity based costing and organizational performance. Total quality management & business excellence, 1-24. doi:10.1080/14783363.2018.1549938

This study investigates the potential complementarity between ISO 9000 and Activity Based Costing (ABC). This is undertaken by examining associations between the extent of ISO 9000 implementation and the extent of ABC use and by examining the impact... Read More about ISO 9000, activity based costing and organizational performance.