All Outputs (2)

Physical distribution service quality in online retailing (2010)
Journal Article
Xing, Y., Grant, D. B., McKinnon, A. C., & Fernie, J. (2010). Physical distribution service quality in online retailing. International Journal of Physical Distribution and Logistics Management, 40(5), 415-432. https://doi.org/10.1108/09600031011052859

Purpose - Many traditional retailers use the internet as a complementary business channel while "pure player" retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service quality (e... Read More about Physical distribution service quality in online retailing.

Developing environmental supply chain performance measures (2010)
Journal Article
Shaw, S., Grant, D. B., & Mangan, J. (2010). Developing environmental supply chain performance measures. Benchmarking, 17(3), 320-339. https://doi.org/10.1108/14635771011049326

Purpose – The purpose of this paper is to review extant literature and present a proposed research agenda to examine whether environmental, i.e. green performance measures, can be integrated within an existing supply chain performance framework, expl... Read More about Developing environmental supply chain performance measures.