Information systems continuance intention of web-based applications customers : the case of online banking
(2008)
Journal Article
Vatanasombut, B., Igbaria, M., Stylianou, A. C., & Rodgers, W. (2008). Information systems continuance intention of web-based applications customers : the case of online banking. Information and Management, 45(7), (419-428). doi:10.1016/j.im.2008.03.005. ISSN 0378-7206
The proliferation of the Internet has not only allowed businesses to offer their products and services through web-based applications, but it has also undermined their ability to retain their customers. It has reduced search costs, opened up barriers... Read More about Information systems continuance intention of web-based applications customers : the case of online banking.