The interface between retailers and logistics service providers in the online market
(2011)
Journal Article
Xing, Y., Grant, D. B., McKinnon, A. C., & Fernie, J. (2011). The interface between retailers and logistics service providers in the online market. European Journal of Marketing, 45(3), 334-357. https://doi.org/10.1108/03090561111107221
Purpose: The growth in online shopping has presented challenges for physical distribution service quality (PDSQ) provided by retailers, including both multi-channel and pure players, and logistics service providers (LSPs). Issues emerging from a cons... Read More about The interface between retailers and logistics service providers in the online market.