All Outputs (2)

Does B2C online logistics service quality impact urban logistics? (2015)
Journal Article
Grant, D. B., & Philipp, B. (2015). Does B2C online logistics service quality impact urban logistics?. Logistique & management, 23(2), 45-54. https://doi.org/10.1080/12507970.2015.11673823

This paper reports on an in-progress research study regarding the impact of business to consumer (B2C) online logistics service quality (OLSQ) for shopper satisfaction and loyalty on urban logistics across the UK, France and Germany to also investiga... Read More about Does B2C online logistics service quality impact urban logistics?.

The implementation of supply chain management theory in practice: An empirical investigation (2015)
Journal Article
Sweeney, E., Grant, D. B., & Mangan, D. J. (2015). The implementation of supply chain management theory in practice: An empirical investigation. Supply chain management, 20(1), 56-70. https://doi.org/10.1108/SCM-07-2014-0249

Purpose – The purpose of the research described in this paper is to disentangle the rhetoric from the reality in relation to supply chain management (SCM) adoption in practice. There is significant evidence of a divergence between theory and practice... Read More about The implementation of supply chain management theory in practice: An empirical investigation.