Physical distribution service quality in online retailing
(2010)
Journal Article
Xing, Y., Grant, D. B., McKinnon, A. C., & Fernie, J. (2010). Physical distribution service quality in online retailing. International Journal of Physical Distribution and Logistics Management, 40(5), 415-432. https://doi.org/10.1108/09600031011052859
Purpose - Many traditional retailers use the internet as a complementary business channel while "pure player" retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service quality (e... Read More about Physical distribution service quality in online retailing.