Outputs (2)

Customer-centricity, resilience and flexibility in the legal services sector (2025)
Thesis
Pepperell, B. (2025). Customer-centricity, resilience and flexibility in the legal services sector. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/5087937

The aim of this thesis is to identify and investigate the disconnect between contemporary client expectations and law firms’ current ability to deliver on those expectations, in the context of a chronically underfunded justice system.
It goes on to... Read More about Customer-centricity, resilience and flexibility in the legal services sector.

EU public procurement, the social dimension and its building capacity (2013)
Thesis
Calleja, A. EU public procurement, the social dimension and its building capacity. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/4215869

This thesis attempts to prove how the flexible application of public procurement has the potential to realise a social model of integration in the European Union wherein the European citizen is the key actor in the integration process.

The integra... Read More about EU public procurement, the social dimension and its building capacity.