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Measuring performance of non-profit organisations: evidence from large charities

Boateng, Agyenim; Akamavi, Raphaël K.; Ndoro, Girlie


Agyenim Boateng

Raphaël K. Akamavi

Girlie Ndoro


How to measure performance in charitable organisations continues to excite interest among academics and practitioners. Despite the intellectual interest, little consensus has emerged as to what are the best measures of performance in charities. This is against the backdrop of an increased demand by donors and other stakeholders on charities to provide information on their performance. Building on prior studies, this paper examines the measures of performance in charities using a hybrid methodological approach which consists of 14 exploratory interviews and a quantitative survey of 105 chief executive officers/board of trustees of large British charities. The results of factor analysis and internal reliability produced five broad measures of performance of charities: (1) financial measures; (2) client satisfaction; (3) management effectiveness; (4) stakeholder involvement; and (5) benchmarking, indicating that the overall performance of charities is best measured by a set of factors that reflect the multiple and diverse stakeholders associated with charities. Further analysis using structural equation modelling corroborates the results that non-financial measures such as management effectiveness, stakeholder involvement and benchmarking are important to the performance of charities.


Boateng, A., Akamavi, R. K., & Ndoro, G. (2016). Measuring performance of non-profit organisations: evidence from large charities. Business ethics : a European review, 25(1), 59-74.

Journal Article Type Article
Acceptance Date Sep 5, 2015
Online Publication Date Oct 30, 2015
Publication Date 2016-01
Deposit Date Nov 4, 2015
Publicly Available Date Nov 23, 2017
Journal Business ethics : a European review
Print ISSN 0962-8770
Electronic ISSN 1467-8608
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 25
Issue 1
Pages 59-74
Keywords Performance measurement, Non-profit organisations, Charities
Public URL
Publisher URL
Additional Information Authors' accepted manuscript of article published in: Business ethics : a European review, 2016, v.25, issue 1.


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