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Heuristic Evaluation of Microsoft Teams as an Online Teaching Platform: An Educators’ Perspective

Al-Qora’n, Lamis; Salem, Omar Al Sheik; Gordon, Neil


Lamis Al-Qora’n

Omar Al Sheik Salem


The way that education is delivered changed significantly during the COVID-19 pandemic to be completely online in many countries for many institutions. Despite the fact that they are not online teaching platforms, virtual meeting platforms were utilized to deal with this transformation. One of the platforms Philadelphia University utilized for the unplanned shift to online teaching was Microsoft Teams. This paper examines how heuristic evaluation may be used to guide the evaluation of online meeting platforms for teaching and focuses on the use of heuristic evaluation to assess the level of usability of Microsoft Teams. The level of Zoom’s usability is also evaluated using heuristic evaluation in order to compare it to that of Microsoft Teams and to assess Microsoft Teams’ overall usability in comparison to other platforms being used for the same purpose. Microsoft Teams was identified as having a few issues that need to be addressed. Additionally, strengths, weaknesses, opportunities, and threats to Microsoft Teams’ usability were assessed.


Al-Qora’n, L., Salem, O. A. S., & Gordon, N. (2022). Heuristic Evaluation of Microsoft Teams as an Online Teaching Platform: An Educators’ Perspective. Computers, 11(12), Article 175.

Journal Article Type Article
Acceptance Date Dec 2, 2022
Online Publication Date Dec 4, 2022
Publication Date 2022-12
Deposit Date Dec 5, 2022
Publicly Available Date Dec 5, 2022
Journal Computers
Print ISSN 2073-431X
Electronic ISSN 2073-431X
Publisher MDPI
Peer Reviewed Peer Reviewed
Volume 11
Issue 12
Article Number 175
Keywords Microsoft Teams; Usability; Usability Evaluation; Heuristic Evaluation
Public URL
Publisher URL


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