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An avatar-based help system for web-portals

Lang, Helmut; Mosch, Christian; Boegel, Bastian; Minker, Wolfgang; Benoit, David Michel

Authors

Helmut Lang

Christian Mosch

Bastian Boegel

Wolfgang Minker

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Dr David Benoit D.Benoit@hull.ac.uk
Senior Lecturer in Molecular Physics and Astrochemistry



Abstract

In this paper we present an avatar-based help system for web-portals that should provide various kinds of user assistance. Along with helping users on individual elements of a web page, it is also capable to offer step-by-step guidance supporting users to complete specific tasks. Furthermore users can input free text questions in order to get additional information on related topics. Thus the avatar features a single point of reference, when the user feels the need for assistance. Different to typical systems based on dedicated help sections consisting of standalone HTML pages, help is instantly available and displayed directly at the element the user is currently working on.

Citation

Lang, H., Mosch, C., Boegel, B., Minker, W., & Benoit, D. M. (2011). An avatar-based help system for web-portals. Lecture notes in computer science, 6762(PART 2), 537-546. https://doi.org/10.1007/978-3-642-21605-3_59

Journal Article Type Article
Acceptance Date Dec 31, 2011
Publication Date Dec 31, 2011
Journal Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Print ISSN 0302-9743
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
Volume 6762
Issue PART 2
Pages 537-546
Book Title Lecture Notes in Computer Science; Human-Computer Interaction. Interaction Techniques and Environments
ISBN 9783642216046; 9783642216053
DOI https://doi.org/10.1007/978-3-642-21605-3_59
Keywords HCI; Computer Assisted Learning; Grid Computing
Public URL https://hull-repository.worktribe.com/output/424099
Publisher URL https://link.springer.com/chapter/10.1007%2F978-3-642-21605-3_59