All Outputs (2)

Customer-centricity, resilience and flexibility in the legal services sector (2025)
Thesis
Pepperell, B. (2025). Customer-centricity, resilience and flexibility in the legal services sector. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/5087937

The aim of this thesis is to identify and investigate the disconnect between contemporary client expectations and law firms’ current ability to deliver on those expectations, in the context of a chronically underfunded justice system.
It goes on to... Read More about Customer-centricity, resilience and flexibility in the legal services sector.

Conceptualizing political campaign messaging in an election - the case study of the 2016 presidential election in Ghana (2022)
Thesis
Adutwum, S. Conceptualizing political campaign messaging in an election - the case study of the 2016 presidential election in Ghana. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/4247155

Political campaign messaging is acclaimed as one of the three critical success factors in winning a competitive election. With Ghana’s virtual two-party political system, formulating attractive campaign message for election becomes imperative. This s... Read More about Conceptualizing political campaign messaging in an election - the case study of the 2016 presidential election in Ghana.