Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes
(2008)
Journal Article
Bozionelos, N., & Kiamou, K. (2008). Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes. The international journal of human resource management, 19(6), 1108-1130. https://doi.org/10.1080/09585190802051410
The relationship of emotional work with emotional exhaustion and a variety of attitudes towards the job and the organization was investigated in a sample of Hellenes (Greek) employees in the banking industry who were performing frontline service jobs... Read More about Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes.