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Reverse resource exchanges in service supply chains: the case of returnable transport packaging

Matopoulos, Aristides; Psychogios, Alexandros; Selviaridis, Kostas; Thomas Szamosi, Leslie


Aristides Matopoulos

Alexandros Psychogios

Kostas Selviaridis

Leslie Thomas Szamosi


© 2016, © Emerald Group Publishing Limited. Purpose: The purpose of this paper is to understand how reverse resource exchanges and resource dependencies are managed in the service supply chain (SSC) of returnable transport packaging (RTP). Design/methodology/approach: A single case study was conducted in the context of automotive logistics focusing on the RTP SSC. Data were collected through 16 interviews, primarily with managers of a logistics service provider (LSP) and document analysis of contractual agreements with key customers of the packaging service. Findings: Resource dependencies among actors in the SSC result from the importance of the RTP for the customer’s production processes, the competition among users for RTP and the negative implications of the temporary unavailability of RTP for customers and the LSP (in terms of service performance). Amongst other things, the LSP is dependent on its customers and third-party users (e.g. the customer’s suppliers) for the timely return of package resources. The role of inter-firm integration and collaboration, formal contracts as well as customers’ power and influence over third-par ty RTP users are stressed as key mechanisms for managing LSP’s resource dependencies. Research limitations/implications: A resource dependence theory (RDT) lens is used to analyse how reverse resource exchanges and associated resource dependencies in SSCs are managed, thus complementing the existing SSC literature emphasising the bi-directionality of resource flows. The study also extends the recent SSC literature stressing the role of contracting by empirically demonstrating how formal contracts can be mobilised to explicate resource dependencies and to specify, and regulate, reverse exchanges in the SSC. Practical implications: The research suggests that logistics providers can effectively manage their resource dependencies and regulate reverse exchanges in the SSC by deploying contractual governance mechanisms and leveraging their customers’ influence over third-party RTP users. Originality/value: The study is novel in its application of RDT, which enhances our understanding of the management of reverse exchanges and resource dependencies in SSCs.


Matopoulos, A., Psychogios, A., Selviaridis, K., & Thomas Szamosi, L. (2016). Reverse resource exchanges in service supply chains: the case of returnable transport packaging. Supply chain management, 21(3), 381-397.

Journal Article Type Article
Acceptance Date Dec 23, 2015
Publication Date May 9, 2016
Deposit Date Jan 22, 2016
Publicly Available Date Nov 23, 2017
Journal Supply chain management : an international journal
Print ISSN 1359-8546
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 21
Issue 3
Pages 381-397
Keywords Service supply chain; Logistics service providers; Packaging; Case studies
Public URL
Publisher URL
Additional Information This is the author's accepted manuscript of an article which has been published in: Supply chain management : an international journal, 2016, v.21, issue 3


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