How easy is it to understand consumer finance?

Burke, Matt; Fry, John

Abstract

We consider the readability of payday loan websites against conventional lenders. Our findings show that credit card websites are harder to read and contain more complex terminology. Our central contribution is to provide the first known measurement of readability in consumer finance — something regulators have found helpful in other domains.

Citation

Burke, M., & Fry, J. (2019). How easy is it to understand consumer finance?. Economics letters, 177, 1-4. https://doi.org/10.1016/j.econlet.2019.01.004

• Journal Article Type: Article
• Acceptance Date: Jan 8, 2019
• Online Publication Date: Jan 16, 2019
• Publication Date: 2019-04
• Deposit Date: Feb 4, 2022
• Journal: Economics letters
• Print ISSN: 0165-1765
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 177
• Pages: 1-4
• DOI: https://doi.org/10.1016/j.econlet.2019.01.004
• Keywords: Bibliometrics; Household finance; Readability
• Public URL: https://hull-repository.worktribe.com/output/3921052
• Related Public URLs: https://ueaeprints.uea.ac.uk/id/eprint/69523/