Organisational resilience to supply chain risks during the COVID-19 Pandemic

Baiti Ingga Wulandhari, Nur; Budhwar, Pawan; Mishra, Nishikant; Akbar, Saeed; Do, Quynh; Milligan, Gavin

Abstract

This paper aims to establish a link between aggregate organisational resilience capabilities and managerial risk perception aspects during a major global crisis. We argue that a multi-theory perspective, dynamic capability at an organisational level and enactment theory at a managerial level allow us to better understand how the sensemaking process within managerial risk perception assists organisation resilience. We draw from in-depth interviews with 40 managers across the UK’s food industry which has been able to display resilience during the pandemic. In sensing supply chain risks (SCRs), managers within both authority-based and consensus-based organisational structures utilise risk-capture heuristics and enact actions related to effective communications, albeit at different information costs. In seizing, we found that managers adhere to distinct heuristics that are idiosyncratic to their organisational structures. Through limited horizontal communication channels, authority-based structures adhere to rudimentary how-to heuristics, whereas consensus-based structures use obtainable how-to heuristics. We contribute to organisational resilience and dynamic capabilities literature by identifying assessment as an additional step prior to transforming which depicts a retention process to inform future judgements. Our study presents a novel framework of organisational resilience to SCRs during equivocal environments, by providing a nuanced understanding of the construction of dynamic capabilities through sense-making.

Citation

Baiti Ingga Wulandhari, N., Budhwar, . P., Mishra, N., Akbar, S., Do, Q., & Milligan, G. (in press). Organisational resilience to supply chain risks during the COVID-19 Pandemic. British Journal of Management,

• Journal Article Type: Article
• Acceptance Date: Jul 16, 2022
• Online Publication Date: Aug 29, 2022
• Deposit Date: Aug 9, 2022
• Publicly Available Date: Aug 30, 2022
• Journal: British Journal of Management
• Print ISSN: 1045-3172
• Electronic ISSN: 1467-8551
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Public URL: https://hull-repository.worktribe.com/output/4050839