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Organisational resilience to supply chain risks during the COVID-19 Pandemic

Baiti Ingga Wulandhari, Nur; Budhwar, Pawan; Mishra, Nishikant; Akbar, Saeed; Do, Quynh; Milligan, Gavin


Nur Baiti Ingga Wulandhari

Pawan Budhwar

Saeed Akbar

Quynh Do

Gavin Milligan


This paper aims to establish a link between aggregate organisational resilience capabilities and managerial risk perception aspects during a major global crisis. We argue that a multi-theory perspective, dynamic capability at an organisational level and enactment theory at a managerial level allow us to better understand how the sensemaking process within managerial risk perception assists organisation resilience. We draw from in-depth interviews with 40 managers across the UK’s food industry which has been able to display resilience during the pandemic. In sensing supply chain risks (SCRs), managers within both authority-based and consensus-based organisational structures utilise risk-capture heuristics and enact actions related to effective communications, albeit at different information costs. In seizing, we found that managers adhere to distinct heuristics that are idiosyncratic to their organisational structures. Through limited horizontal communication channels, authority-based structures adhere to rudimentary how-to heuristics, whereas consensus-based structures use obtainable how-to heuristics. We contribute to organisational resilience and dynamic capabilities literature by identifying assessment as an additional step prior to transforming which depicts a retention process to inform future judgements. Our study presents a novel framework of organisational resilience to SCRs during equivocal environments, by providing a nuanced understanding of the construction of dynamic capabilities through sense-making.


Baiti Ingga Wulandhari, N., Budhwar, . P., Mishra, N., Akbar, S., Do, Q., & Milligan, G. (in press). Organisational resilience to supply chain risks during the COVID-19 Pandemic. British Journal of Management,

Journal Article Type Article
Acceptance Date Jul 16, 2022
Online Publication Date Aug 29, 2022
Deposit Date Aug 9, 2022
Publicly Available Date Aug 30, 2022
Journal British Journal of Management
Print ISSN 1045-3172
Publisher Wiley
Peer Reviewed Peer Reviewed
Public URL


Published article (746 Kb)

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Copyright Statement
© 2022 The Authors. British Journal of Management published by John Wiley & Sons Ltd on behalf of British Academy of Management.

This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

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