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Healthcare IT project failure: A systems perspective

Chowdhury, Rajneesh; Butler, Ruth E.; Clarke, Steve


Rajneesh Chowdhury

Ruth E. Butler

Steve Clarke


This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the first of its kind in this part of the country. This information technology (IT) based project, commissioned as a pilot for the establishment of an information system to cater to the needs of ethnic minority languages, failed to make progress in-spite of its great potential, and the user satisfaction that it offered. The case presents a number of issues related to how the design and deployment of the project resulted in its lack of satisfactory progress. The findings from this case suggest why the project failed: the failure being a direct result of the approach taken to the project.

Journal Article Type Article
Publication Date 2007-10
Print ISSN 1548-7717
Electronic ISSN 1548-7725
Publisher IGI Global
Peer Reviewed Peer Reviewed
Volume 9
Issue 4
Pages 1-15
APA6 Citation Chowdhury, R., Butler, R. E., & Clarke, S. (2007). Healthcare IT project failure: A systems perspective. Journal of cases on information technology, 9(4), 1-15. doi:10.4018/jcit.2007100101
Keywords Strategy and Management; Information Systems and Management; Information Systems; Computer Science Applications