Rajneesh Chowdhury
Healthcare IT project failure: A systems perspective
Chowdhury, Rajneesh; Butler, Ruth E.; Clarke, Steve
Authors
Abstract
This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the first of its kind in this part of the country. This information technology (IT) based project, commissioned as a pilot for the establishment of an information system to cater to the needs of ethnic minority languages, failed to make progress in-spite of its great potential, and the user satisfaction that it offered. The case presents a number of issues related to how the design and deployment of the project resulted in its lack of satisfactory progress. The findings from this case suggest why the project failed: the failure being a direct result of the approach taken to the project.
Citation
Chowdhury, R., Butler, R. E., & Clarke, S. (2007). Healthcare IT project failure: A systems perspective. Journal of cases on information technology, 9(4), 1-15. https://doi.org/10.4018/jcit.2007100101
Journal Article Type | Article |
---|---|
Acceptance Date | Jan 1, 2007 |
Publication Date | 2007-10 |
Print ISSN | 1548-7717 |
Publisher | IGI Global |
Peer Reviewed | Peer Reviewed |
Volume | 9 |
Issue | 4 |
Pages | 1-15 |
DOI | https://doi.org/10.4018/jcit.2007100101 |
Keywords | Strategy and Management; Information Systems and Management; Information Systems; Computer Science Applications |
Public URL | https://hull-repository.worktribe.com/output/405555 |
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