Healthcare IT project failure: A systems perspective

Chowdhury, Rajneesh; Butler, Ruth E.; Clarke, Steve

Abstract

This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the first of its kind in this part of the country. This information technology (IT) based project, commissioned as a pilot for the establishment of an information system to cater to the needs of ethnic minority languages, failed to make progress in-spite of its great potential, and the user satisfaction that it offered. The case presents a number of issues related to how the design and deployment of the project resulted in its lack of satisfactory progress. The findings from this case suggest why the project failed: the failure being a direct result of the approach taken to the project.

Citation

Chowdhury, R., Butler, R. E., & Clarke, S. (2007). Healthcare IT project failure: A systems perspective. Journal of cases on information technology, 9(4), 1-15. https://doi.org/10.4018/jcit.2007100101

• Journal Article Type: Article
• Acceptance Date: Jan 1, 2007
• Publication Date: 2007-10
• Print ISSN: 1548-7717
• Electronic ISSN: 1548-7725
• Publisher: IGI Global
• Peer Reviewed: Peer Reviewed
• Volume: 9
• Issue: 4
• Pages: 1-15
• DOI: https://doi.org/10.4018/jcit.2007100101
• Keywords: Strategy and Management; Information Systems and Management; Information Systems; Computer Science Applications
• Public URL: https://hull-repository.worktribe.com/output/405555