University of Hull logo

Deregulation, competition, and performance measurement of an African Airport: the case of Kotoka international airport of Ghana

Tsamenyi, Mathew; Akwei, Cynthia; Sa'id, Hadiza

Authors

Mathew Tsamenyi

Cynthia Akwei

Abstract

This article reports on the results of a case study that explores the performance measurement practice in one of the growing airports in Africa-the Kotoka International Airport (KIA) of Ghana. The article also assesses the performance of the airport from the perspectives of three groups of stakeholders -the airlines, passengers, and the community. KIA, like other airports around the world, is facing unprecedented challenges in terms of traffic growth, deregulation and increased commercial focus, the globalization of airline and airport activity, and the need to be environmentally aware. To manage these challenges, there is the need for the airport authorities to be proactive and innovative in their approach to performance measurement. This requires focusing not only on financial performance but also on other measures such as quality of service and environmental performance. Though the airport measures financial and quality of service performance, it does not pay much attention to environmental performance, and this was reflected in the ratings provided by the community. © 2012 Wiley Periodicals, Inc.

Journal Article Type Article
Publication Date 2012-07
Print ISSN 1096-4762
Electronic ISSN 1520-6874
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 54
Issue 4
Pages 537-549
Institution Citation Akwei, C., Tsamenyi, M., & Sa'id, H. (2012). Deregulation, competition, and performance measurement of an African Airport: the case of Kotoka international airport of Ghana. Thunderbird international business review, 54(4), 537-549. doi:10.1002/tie.21482
DOI https://doi.org/10.1002/tie.21482
Keywords Political Science and International Relations; Geography, Planning and Development; Business and International Management
Publisher URL https://onlinelibrary.wiley.com/doi/abs/10.1002/tie.21482#