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A multi-perspective and multi-theoretical approach on the role of Knowledge Process Capabilities in enhancing patient safety: the case of Chiapas

Velázquez Díaz, Martha Lucía


Martha Lucía Velázquez Díaz


Ashish Dwivedi


Knowledge in medical practice is indispensable in accomplishing the objective of healing, conserving and protecting human health. Health institutions are organisations of knowledge; through their human resources, processes, methods, practices and instruments, they constantly promote the generation, access, transference and application of knowledge. Therefore, governments in developing countries such as Mexico can integrate knowledge management strategies, considering as a reference the best practices of developed countries and adapting them to the context of public policies and institutions. However, in the adoption and adaptation process, the local context conditions influencing any knowledge-based initiative's success or failure must be carefully analysed and evaluated. Therefore, an exploratory study will provide insight into the contribution of different critical factors to the development of knowledge capabilities of healthcare professionals and their impact on the improvement of patient safety from the view of a public Mexican health institution.
This research proposed a methodology composed of three phases. First, The knowledge generation to understand the foundations of Knowledge Management through a literature review of the theories, perspectives, disciplines, critical factors, and evidence from past studies that support this field of study. Second, the knowledge and evidence generated through rigorous statistical analyses to evaluate three structural models whose relationships were established based on previously identified theoretical foundations. The critical factors considered in this study are the Organisational Enablers of Knowledge Management, Culture of Collaboration, Technology Acceptance, Knowledge-Sharing Behaviour, Knowledge Process Capabilities developed by healthcare professionals, and Organisational Performance in terms of Patient Safety. Third, the knowledge generated through a dialogue between the evidence generated by statistical analyses and the conditions of the local context that affect the behaviours proposed by the theories.
Identifying the context effects of a developing country such as Mexico will let to identify and analyse the conditions of the social, cultural, and economic dimensions and governmental practices that can obstruct the development of knowledge capabilities in healthcare professionals, as well as the formal establishment of knowledge practices. The importance of this contribution relies on the fact that health institutions are pillars for the development of society, so strengthening their different capabilities and knowledge strategies is more than ever essential for the well-being and development of countries.


Velázquez Díaz, M. L. (2022). A multi-perspective and multi-theoretical approach on the role of Knowledge Process Capabilities in enhancing patient safety: the case of Chiapas. (Thesis). University of Hull.

Thesis Type Thesis
Deposit Date Jul 3, 2023
Publicly Available Date Jul 3, 2023
Keywords Business
Public URL
Award Date Dec 1, 2022


Thesis (9 Mb)

Copyright Statement
© 2022 Martha Lucía Velázquez Díaz. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright holder.

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