B2B supply chain risk measurement systems: a SCOR perspective

Guillot, Romane; Dubey, Rameshwar; Kumari, Sushma

Abstract

Purpose: Globalisation, trade barriers, unprecedented health crises and geo-political crises have forced organisations to revisit their performance measurement systems (PMS) to better prepare their supply chain against the risk and improve performance in times of crisis. This study aims to review the supply chain operation reference (SCOR)-based PMS and propose a dynamic SCOR-based PMS for supply chain risk management (SCRM). Design/methodology/approach: Due to the need for multi-stakeholder perspectives on SCOR-based PMS for the SCRM, the authors aimed to develop a theory rather than to elaborate upon or test the theory. Hence, the authors adopted an inductive theory-building approach to build research propositions. The authors also gathered 12 semi-structured interviews with knowledgeable managers from B2B international companies. Findings: The findings of the study highlight the challenges faced by the organisations during the implementation of the SCOR-based performance indicators and the positive impacts they have on decision-making and on the continuous improvement strategy of organisations to tackle supply chain risks and improve performance. The findings suggest that the effects of these indicators are more felt during risk management and risk monitoring stages. Research limitations/implications: Like any other study, this study has some rules, and, thus, the authors caution the readers that they must interpret the findings of the research considering these limitations. The study is based on semi-structured qualitative interviews. The interviews were conducted with 12 knowledgeable managers from France; thus, the insights drawn from the study cannot be generalised to other settings. Furthermore, the samples represent something other than small and medium enterprises. In the future, the samples from small and medium firms can offer a nuanced understanding of the performance indicators for SCRM. Originality/value: To the best of the authors’ knowledge, this is one of the few studies which has attempted to revisit the SCOR-based PMS in the B2B supply chain for risk management. The study’s findings help expand the SCOR-based PMS literature and offer numerous insights to the management and consultants facing challenges in SCOR implementation.

Citation

Guillot, R., Dubey, R., & Kumari, S. (2023). B2B supply chain risk measurement systems: a SCOR perspective. Journal of Business and Industrial Marketing, https://doi.org/10.1108/JBIM-06-2023-0361

• Journal Article Type: Article
• Acceptance Date: Aug 29, 2023
• Online Publication Date: Sep 20, 2023
• Publication Date: 2023
• Deposit Date: Sep 14, 2023
• Publicly Available Date: Sep 25, 2023
• Journal: Journal of Business and Industrial Marketing
• Print ISSN: 0885-8624
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• DOI: https://doi.org/10.1108/JBIM-06-2023-0361
• Public URL: https://hull-repository.worktribe.com/output/4387733