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The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector

Khan, Zaheer; Rao-Nicholson, Rekha; Akhtar, Pervaiz; Tarba, Shlomo Y.; Ahammad, Mohammad F.; Vorley, Tim

Authors

Zaheer Khan

Rekha Rao-Nicholson

Pervaiz Akhtar

Shlomo Y. Tarba

Mohammad F. Ahammad

Tim Vorley

Abstract

There has been increasing interest in understanding the factors that contribute to the development of employee resilience. Despite such interest, there is a dearth of research examining the contributory role played by HR practices in enhancing employee resilience. Looking at the context of Pakistan’s telecommunications sector and deploying a qualitative methodology, this paper examines the impact of HR practices on employee resilience. The findings indicate that four key areas of HR practices—job design, information sharing and flow within an organisation, employee benefits (monetary as well as non-monetary), and employee development opportunities—enable the development of employee resilience. Consequently, the effective implementation of HR practices in these areas has been the key factor for the development of employee resilience.

Journal Article Type Article
Publication Date 2019
Journal The international journal of human resource management
Print ISSN 0958-5192
Electronic ISSN 1466-4399
Publisher Taylor & Francis (Routledge)
Peer Reviewed Peer Reviewed
Volume 30
Issue 8
Pages 1342-1369
Institution Citation Khan, Z., Rao-Nicholson, R., Akhtar, P., Tarba, S. Y., Ahammad, M. F., & Vorley, T. (2019). The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector. The international journal of human resource management, 30(8), 1342-1369. https://doi.org/10.1080/09585192.2017.1316759
DOI https://doi.org/10.1080/09585192.2017.1316759
Keywords HR practices; Resilience; Pakistan; Emerging economies; Telecommunications sector
Publisher URL http://www.tandfonline.com/doi/full/10.1080/09585192.2017.1316759
Additional Information This is an Accepted Manuscript of an article published by Taylor & Francis in The international journal of human resource management on 9/05/2017, available online: http://www.tandfonline....0/09585192.2017.1316759

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