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Modelling the factors that influence the acceptance of digital technologies in e-government services in the UAE: a PLS-SEM approach

Jasimuddin, Sajjad M.; Mishra, Nishikant; A. Saif Almuraqab, Nasser


Sajjad M. Jasimuddin

Nasser A. Saif Almuraqab


The digital technologies such as internet play a crucial role in the management of operations of organizations in both public and private sectors. Such technologies support the implementation of effective digital business strategies. By reviewing the extant literature, this paper aims to identify factors that influence the intention to use digital technologies in order to develop a theoretical model which is then tested empirically using the PLS-SEM approach. While many studies have focused solely on the importance of social influence, perceived usefulness, perceived ease of use, awareness, perceived trust in technology, perceived trust in government, perceived cost, and perceived risk, this article brings them together to explain their linkage, and quantifies the relationship. This study is the first empirical attempt to explore the factors influence e-government services adoption in the UAE. Most specifically, this article emphasizes the role of social influence, perceived ease to use, and perceived trust in technology as the important determinants of the intention to digital technology adoption. The paper expands the traditional discussion by incorporating six variables, in addition to Davis’s (1989) the perceived ease to digital technologies use and perceived usefulness, in a model that acts as facilitator or barrier in the intention to use digital technologies. This article helps practitioners to understand of which factors should be given emphasis in enhancing the intention to use digital technologies. The model developed in this paper is not only a response to the need to understand what causes the variation in the intention to use digital technologies from the operation management perspective, it is also a response to practitioner needs to use an appropriate construct to ensure the effective operation and use of the digital technologies in e-government services. The paper will help to identify the key issues surrounding the digital technologies adoption that may lead the successful operations of e-government.


Jasimuddin, S. M., Mishra, N., & A. Saif Almuraqab, N. (2017). Modelling the factors that influence the acceptance of digital technologies in e-government services in the UAE: a PLS-SEM approach. Production planning & control, 28(16), 1307-1317.

Acceptance Date Mar 21, 2017
Online Publication Date Oct 10, 2017
Publication Date Oct 10, 2017
Deposit Date May 12, 2017
Publicly Available Date Oct 27, 2022
Journal Production planning & control
Print ISSN 0953-7287
Electronic ISSN 1366-5871
Publisher Taylor and Francis
Peer Reviewed Peer Reviewed
Volume 28
Issue 16
Pages 1307-1317
Keywords Digital technology; ICT; e-Government services; Technology adoption; United Arab Emirates
Public URL
Additional Information Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.; Aim & Scope:


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