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Knowledge retention in ERP implementations: the context of UK SMEs

Jayawickrama, Uchitha; Liu, Shaofeng; Smith, Melanie Hudson; Akhtar, Pervaiz; Mamoon, Md; Bashir, Al

Authors

Uchitha Jayawickrama

Shaofeng Liu

Melanie Hudson Smith

Pervaiz Akhtar

Md Mamoon

Al Bashir

Abstract

Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in Small and Medium-sized Enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adopts a grounded theory approach with cases based on 12 ERP implementations in UK SMEs. We analyse our data using thematic analysis. The findings reveal specific elements that support the k-retention of ERP package knowledge and business process knowledge. These elements are; k-retention tools, documentation, human capital, and the understanding of k-retention challenges. In addition to insights from these aspects, our study reveals two additional factors (project management and organisational culture) that influence ERP package k-retention and business process k-retention. Based on these findings, we develop an ERP k-retention (EKR) framework that can be utilised by SMEs which are considering implementing ERP systems, to facilitate knowledge retention during implementation.

Journal Article Type Article
Publication Date Jun 30, 2019
Print ISSN 0953-7287
Publisher Taylor & Francis
Peer Reviewed Peer Reviewed
Volume 30
Issue 10-12
Pages 1032-1047
Institution Citation Jayawickrama, U., Liu, S., Smith, M. H., Akhtar, P., Mamoon, M., & Bashir, A. (2019). Knowledge retention in ERP implementations: the context of UK SMEs. Production planning & control, 30(10-12), 1032-1047. https://doi.org/10.1080/09537287.2019.1582107
DOI https://doi.org/10.1080/09537287.2019.1582107
Keywords Enterprise resource planning; ERP implementation; knowledge management; knowledge retention; UK SMEs; EKR framework 2
Publisher URL https://www.tandfonline.com/doi/full/10.1080/09537287.2019.1582107

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This file is under embargo until Jul 1, 2020 due to copyright reasons.

Contact Pervaiz.Akhtar@hull.ac.uk to request a copy for personal use.



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