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Knowledge retention in ERP implementations: the context of UK SMEs

Jayawickrama, Uchitha; Liu, Shaofeng; Smith, Melanie Hudson; Akhtar, Pervaiz; Mamoon, Md; Bashir, Al


Uchitha Jayawickrama

Shaofeng Liu

Melanie Hudson Smith

Pervaiz Akhtar

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Dr Mamoon Bashir
Graduate Research Director, Hull University Business School

Al Bashir


Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in Small and Medium-sized Enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adopts a grounded theory approach with cases based on 12 ERP implementations in UK SMEs. We analyse our data using thematic analysis. The findings reveal specific elements that support the k-retention of ERP package knowledge and business process knowledge. These elements are; k-retention tools, documentation, human capital, and the understanding of k-retention challenges. In addition to insights from these aspects, our study reveals two additional factors (project management and organisational culture) that influence ERP package k-retention and business process k-retention. Based on these findings, we develop an ERP k-retention (EKR) framework that can be utilised by SMEs which are considering implementing ERP systems, to facilitate knowledge retention during implementation.


Jayawickrama, U., Liu, S., Smith, M. H., Akhtar, P., Mamoon, M., & Bashir, A. (2019). Knowledge retention in ERP implementations: the context of UK SMEs. Production planning & control, 30(10-12), 1032-1047.

Journal Article Type Article
Acceptance Date Apr 4, 2018
Online Publication Date Jun 30, 2019
Publication Date Jun 30, 2019
Deposit Date May 9, 2018
Publicly Available Date Oct 26, 2020
Journal Production planning & control
Print ISSN 0953-7287
Publisher Taylor and Francis
Peer Reviewed Peer Reviewed
Volume 30
Issue 10-12
Pages 1032-1047
Keywords Enterprise resource planning; ERP implementation; knowledge management; knowledge retention; UK SMEs; EKR framework 2
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