All Outputs (2)

Individual and collective congruence in the knowledge management process (2000)
Journal Article
Merali, Y. (2000). Individual and collective congruence in the knowledge management process. Journal of Strategic Information Systems, 9(2-3), 213-234. https://doi.org/10.1016/s0963-8687%2800%2900044-5

This paper is concerned with the cognitive infrastructure underpinning the socially situated process of knowledge management in dynamic contexts. It describes the cognitive congruence framework (Fourth International Conference on Competence Based Man... Read More about Individual and collective congruence in the knowledge management process.

'Quality management or management quality?' : an adaptive model of organization as the basis of organizational learning and quality provision (2000)
Thesis
Dudley, P. 1. 'Quality management or management quality?' : an adaptive model of organization as the basis of organizational learning and quality provision. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/4212767

This document tells the story of the development of an approach to the management of quality management. Not the more usual "conformance to specification" version of product quality, but that of service quality. In telling this story two main sources... Read More about 'Quality management or management quality?' : an adaptive model of organization as the basis of organizational learning and quality provision.