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Outputs (97)

Improving the bottom line: Moving towards a transport capability maturity model (2008)
Presentation / Conference Contribution
Holter, A., Millar Ritchie, J., Shaw, W. N., & Grant, D. (2008, September). Improving the bottom line: Moving towards a transport capability maturity model. Presented at Logistics Research Network Annual Conference 2008, Liverpool, United Kingdom

Transport is often considered a service that can easily be purchased and obtained without further complications. However, managing and purchasing transport is a complex process. A five step transport purchasing capability maturity model is proposed w... Read More about Improving the bottom line: Moving towards a transport capability maturity model.

Supply chain management implementation in Austria (2007)
Presentation / Conference Contribution
Kotzab, H., Grant, D. B., & Teller, C. Supply chain management implementation in Austria. Presented at Logistics Research Network 2007 Conference, Hull, UK

Supply chain management (SCM) enables the internal and external integration of business processes with customers and suppliers in order to add customer value. There is a burgeoning need to implement SCM in organizations stemming from increased compet... Read More about Supply chain management implementation in Austria.

Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers (2006)
Journal Article
Xing, Y., & Grant, D. B. (2006). Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers. International journal of retail & distribution management, 34(4-5), 278-289. https://doi.org/10.1108/09590550610660233

Purpose: Many traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, "pure player" internet retailers only sell products via the internet. A proliferation of pure play... Read More about Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers.

Web-based surveys in logistics research: An empirical application (2005)
Book Chapter
Teller, C., Teller, W., & Grant, D. B. (2005). Web-based surveys in logistics research: An empirical application. In H. Kotzab, S. Seuring, M. Müller, & G. Reiner (Eds.), Research Methodologies in Supply Chain Management: In Collaboration with Magnus Westhaus (139-154). Physica-Verlag. https://doi.org/10.1007/3-7908-1636-1_10

The use of surveys continues to lead logistics and supply chain management research. We discuss the use of Internet or Web-based surveys as an alternative to traditional survey methods in the context of a Web-based empirical study to identify advanta... Read More about Web-based surveys in logistics research: An empirical application.