Outputs (2)

Customer-centricity, resilience and flexibility in the legal services sector (2025)
Thesis
Pepperell, B. (2025). Customer-centricity, resilience and flexibility in the legal services sector. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/5087937

The aim of this thesis is to identify and investigate the disconnect between contemporary client expectations and law firms’ current ability to deliver on those expectations, in the context of a chronically underfunded justice system.
It goes on to... Read More about Customer-centricity, resilience and flexibility in the legal services sector.

The impact of electronic customs on business performance of SMEs in Vietnam (2021)
Thesis
Nguyen, T. H. (2021). The impact of electronic customs on business performance of SMEs in Vietnam. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/4960797

A number of projects regarding e-government and the public administration digital transformation has implemented over the past two decades. Unfortunately, most of them have been unsuccessful at the initial stage. E-customs has been evaluated as the f... Read More about The impact of electronic customs on business performance of SMEs in Vietnam.