Servitization as a competitive difference in humanitarian logistics

Heaslip, Graham; Kovács, Gyöngyi; Grant, David B.

Abstract

This paper presents a literature review and conceptual consideration of servitization in humanitarian logistics. Its purpose is to provide a research agenda for humanitarian logistics scholars and insight for practitioners and by doing so will fill a gap in existing research and practice. The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of humanitarian logistics. The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations to maintain a competitive advantage. We investigate servitization as a management innovation in international humanitarian organisations and plot a research agenda for HL scholars.

Citation

Heaslip, G., Kovács, G., & Grant, D. B. (2018). Servitization as a competitive difference in humanitarian logistics. Journal of Humanitarian Logistics and Supply Chain Management, 8(4), 497-517. https://doi.org/10.1108/jhlscm-08-2017-0042

• Journal Article Type: Article
• Acceptance Date: Jul 18, 2018
• Online Publication Date: Oct 16, 2018
• Publication Date: Dec 3, 2018
• Deposit Date: Oct 5, 2018
• Publicly Available Date: Nov 26, 2018
• Print ISSN: 2042-6747
• Electronic ISSN: 2042-6755
• Publisher: Emerald
• Peer Reviewed: Not Peer Reviewed
• Volume: 8
• Issue: 4
• Pages: 497-517
• Series ISSN: 2042-6747
• DOI: https://doi.org/10.1108/jhlscm-08-2017-0042
• Keywords: Servitization; Service; Humanitarian logistics; Research agenda
• Public URL: https://hull-repository.worktribe.com/output/1063323
• Publisher URL: https://www.emeraldinsight.com/doi/full/10.1108/JHLSCM-08-2017-0042
• Additional Information: Graham Heaslip, Gyöngyi Kovács, David B. Grant, (2018) "Servitization as a competitive difference in humanitarian logistics", Journal of Humanitarian Logistics and Supply Chain Management, https://doi.org/10.1108/JHLSCM-08-2017-0042