Servitization as a competitive difference in humanitarian logistics
Heaslip, Graham; Kovács, Gyöngyi; Grant, David B.
David B. Grant
This paper presents a literature review and conceptual consideration of servitization in humanitarian logistics. Its purpose is to provide a research agenda for humanitarian logistics scholars and insight for practitioners and by doing so will fill a gap in existing research and practice. The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of humanitarian logistics. The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations to maintain a competitive advantage. We investigate servitization as a management innovation in international humanitarian organisations and plot a research agenda for HL scholars.
Heaslip, G., Kovács, G., & Grant, D. B. (2018). Servitization as a competitive difference in humanitarian logistics. Journal of Humanitarian Logistics and Supply Chain Management, 8(4), 497-517. https://doi.org/10.1108/jhlscm-08-2017-0042
|Journal Article Type||Article|
|Acceptance Date||Jul 18, 2018|
|Online Publication Date||Oct 16, 2018|
|Publication Date||Dec 3, 2018|
|Deposit Date||Oct 5, 2018|
|Publicly Available Date||Nov 26, 2018|
|Peer Reviewed||Not Peer Reviewed|
|Keywords||Servitization; Service; Humanitarian logistics; Research agenda|
|Additional Information||Graham Heaslip, Gyöngyi Kovács, David B. Grant, (2018) "Servitization as a competitive difference in humanitarian logistics", Journal of Humanitarian Logistics and Supply Chain Management, https://doi.org/10.1108/JHLSCM-08-2017-0042|
©2018 The authors
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