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Servitization as a competitive difference in humanitarian logistics

Heaslip, Graham; Kovács, Gyöngyi; Grant, David B.

Authors

Graham Heaslip

Gyöngyi Kovács

David B. Grant

Abstract

This paper presents a literature review and conceptual consideration of servitization in humanitarian logistics. Its purpose is to provide a research agenda for humanitarian logistics scholars and insight for practitioners and by doing so will fill a gap in existing research and practice. The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of humanitarian logistics. The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations to maintain a competitive advantage. We investigate servitization as a management innovation in international humanitarian organisations and plot a research agenda for HL scholars.

Journal Article Type Article
Publication Date Dec 3, 2018
Print ISSN 2042-6747
Electronic ISSN 2042-6755
Publisher Emerald
Peer Reviewed Not Peer Reviewed
Volume 8
Issue 4
Pages 497-517
Series ISSN 2042-6747
Institution Citation Heaslip, G., Kovács, G., & Grant, D. B. (2018). Servitization as a competitive difference in humanitarian logistics. Journal of Humanitarian Logistics and Supply Chain Management, 8(4), 497-517. https://doi.org/10.1108/jhlscm-08-2017-0042
DOI https://doi.org/10.1108/jhlscm-08-2017-0042
Keywords Servitization; Service; Humanitarian logistics; Research agenda
Publisher URL https://www.emeraldinsight.com/doi/full/10.1108/JHLSCM-08-2017-0042
Additional Information Graham Heaslip, Gyöngyi Kovács, David B. Grant, (2018) "Servitization as a competitive difference in humanitarian logistics", Journal of Humanitarian Logistics and Supply Chain Management, https://doi.org/10.1108/JHLSCM-08-2017-0042

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