The impact of consumer green behaviour on green loyalty among retail formats: a Romanian case study

Dabija, Dan-Cristian; Bejan, Brînduşa Mariana; Grant, David B.

Abstract

Customer loyalty enables companies to outperform competitors and better satisfy customers' needs and desires. People today are increasingly interested in buying green or sustainable products, pursuing responsible consumption, getting involved in environmental protection activities and preserving resources. These key elements of sustainability are crucial in retailer strategies for approaching customers, strategies encompassing both communication and well-structured offers of sustainable, green and environmentally friendly products to gain customers' loyalty and assist them in adopting responsible (green) consumption behaviours. This may not be the case in all retail markets or sub-markets, however. This paper investigates these issues in the context of the emerging European economy of Romania, using a survey conducted in four major retail segments comprising more than 3,000 respondents. Using structural equation modelling the authors reveal that Romanian retailers are concerned with drawing customers and gaining their loyalty by adopting strategies based on the principles of sustainability. The results indicate that in this emerging market behavioural antecedents differ across the analysed retail formats in building green loyalty, which represents a challenge for retailers in their attempt to draw, satisfy and bind consumers to their retail formats and stores. At the same time, there is also a growing awareness of green aspects among Eastern Europeans, even if they have been challenged with sustainability issues and the need to adopt green behaviours more recently than their Western European counterparts.

Citation

Dabija, D.-C., Bejan, B. M., & Grant, D. B. (2018). The impact of consumer green behaviour on green loyalty among retail formats: a Romanian case study. Moravian Geographical Reports, 26(3), 173-185. https://doi.org/10.2478/mgr-2018-0014

• Journal Article Type: Article
• Acceptance Date: Jul 25, 2018
• Online Publication Date: Oct 17, 2018
• Publication Date: Sep 30, 2018
• Deposit Date: Oct 5, 2018
• Publicly Available Date: Oct 5, 2018
• Print ISSN: 2199-6202
• Publisher: De Gruyter
• Peer Reviewed: Peer Reviewed
• Volume: 26
• Issue: 3
• Pages: 173-185
• Series Title: Moravian Geographical Reports
• Series ISSN: 1210–8812
• DOI: https://doi.org/10.2478/mgr-2018-0014
• Keywords: Geography, Planning and Development; General Earth and Planetary Sciences
• Public URL: https://hull-repository.worktribe.com/output/1089710
• Publisher URL: http://www.geonika.cz/mgr.html
• Contract Date: Oct 5, 2018