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Heterogeneity and perception congruence of project outcomes

Ojiako, Udechukwu; Chipulu, Maxwell; Marshall, Alasdair; Ashleigh, Mel; Maguire, Stuart; Williams, Terry; Obokoh, Lawrence


Udechukwu Ojiako

Maxwell Chipulu

Alasdair Marshall

Mel Ashleigh

Stuart Maguire

Lawrence Obokoh


This study examines the impact of project manager and practitioner heterogeneity on congruent perceptions of the outcome of service operations projects. More specifically, the study focuses on congruence in the formation and subsequently revision of project outcome perceptions of service operations. Data were obtained from 1413 project management practitioners and subsequently analysed using multi-layered and combined statistical methods. The results suggest that perception congruence, that is relationships or agreements between different stakeholders, may be impacted by age and role heterogeneity of project managers and practitioners, but not gender.


Ojiako, U., Chipulu, M., Marshall, A., Ashleigh, M., Maguire, S., Williams, T., & Obokoh, L. (2015). Heterogeneity and perception congruence of project outcomes. Production planning & control, 26(11), 858-873.

Journal Article Type Article
Acceptance Date Nov 20, 2014
Online Publication Date Apr 7, 2015
Publication Date Aug 18, 2015
Deposit Date Apr 29, 2015
Publicly Available Date Apr 29, 2015
Journal Production planning & control
Print ISSN 0953-7287
Electronic ISSN 1366-5871
Publisher Taylor and Francis
Peer Reviewed Peer Reviewed
Volume 26
Issue 11
Pages 858-873
Keywords Project management; Project outcome; Perceptions
Public URL
Publisher URL
Additional Information Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.; Aim & Scope:


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