Nur Baiti Ingga Wulandhari
Organizational Resilience to Supply Chain Risks During the COVID-19 Pandemic
Wulandhari, Nur Baiti Ingga; Budhwar, Pawan; Mishra, Nishikant; Akbar, Saeed; Do, Quynh; Milligan, Gavin
Professor Nishikant Mishra Nishikant.Mishra@hull.ac.uk
Professor/ Head of Management Systems Subject Group
This paper aims to establish a link between aggregate organizational resilience capabilities and managerial risk perception aspects during a major global crisis. We argue that a multi-theory perspective, dynamic capability at an organizational level and enactment theory at a managerial level allow us to better understand how the sensemaking process within managerial risk perception assists organizational resilience. We draw from in-depth interviews with 40 managers across the UK's food industry, which has been able to display resilience during the pandemic. In sensing supply chain risks (SCRs), managers within both authority-based and consensus-based organizational structures utilize risk-capture heuristics and enact actions related to effective communications, albeit at different information costs. In seizing, we found that managers adhere to distinct heuristics that are idiosyncratic to their organizational structures. Through limited horizontal communication channels, authority-based structures adhere to rudimentary how-to heuristics, whereas consensus-based structures use obtainable how-to heuristics. We contribute to the organizational resilience and dynamic capabilities literature by identifying assessment as an additional step prior to transforming, which depicts a retention process to inform future judgements. Our study presents a novel framework of organizational resilience to SCRs during equivocal environments, by providing a nuanced understanding of the construction of dynamic capabilities through sensemaking.
Wulandhari, N. B. I., Budhwar, P., Mishra, N., Akbar, S., Do, Q., & Milligan, G. (2023). Organizational Resilience to Supply Chain Risks During the COVID-19 Pandemic. British Journal of Management, https://doi.org/10.1111/1467-8551.12648
|Journal Article Type||Article|
|Acceptance Date||Jul 16, 2022|
|Online Publication Date||Aug 29, 2022|
|Deposit Date||Jan 23, 2023|
|Publicly Available Date||Jan 23, 2023|
|Journal||British Journal of Management|
|Peer Reviewed||Peer Reviewed|
Publisher Licence URL
© 2022 The Authors. British Journal of Management published by John Wiley & Sons Ltd on behalf of British Academy of Management.
This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.
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