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Organizational Resilience to Supply Chain Risks During the COVID-19 Pandemic

Wulandhari, Nur Baiti Ingga; Budhwar, Pawan; Mishra, Nishikant; Akbar, Saeed; Do, Quynh; Milligan, Gavin


Nur Baiti Ingga Wulandhari

Pawan Budhwar

Saeed Akbar

Quynh Do

Gavin Milligan


This paper aims to establish a link between aggregate organizational resilience capabilities and managerial risk perception aspects during a major global crisis. We argue that a multi-theory perspective, dynamic capability at an organizational level and enactment theory at a managerial level allow us to better understand how the sensemaking process within managerial risk perception assists organizational resilience. We draw from in-depth interviews with 40 managers across the UK's food industry, which has been able to display resilience during the pandemic. In sensing supply chain risks (SCRs), managers within both authority-based and consensus-based organizational structures utilize risk-capture heuristics and enact actions related to effective communications, albeit at different information costs. In seizing, we found that managers adhere to distinct heuristics that are idiosyncratic to their organizational structures. Through limited horizontal communication channels, authority-based structures adhere to rudimentary how-to heuristics, whereas consensus-based structures use obtainable how-to heuristics. We contribute to the organizational resilience and dynamic capabilities literature by identifying assessment as an additional step prior to transforming, which depicts a retention process to inform future judgements. Our study presents a novel framework of organizational resilience to SCRs during equivocal environments, by providing a nuanced understanding of the construction of dynamic capabilities through sensemaking.


Wulandhari, N. B. I., Budhwar, P., Mishra, N., Akbar, S., Do, Q., & Milligan, G. (2023). Organizational Resilience to Supply Chain Risks During the COVID-19 Pandemic. British Journal of Management,

Journal Article Type Article
Acceptance Date Jul 16, 2022
Online Publication Date Aug 29, 2022
Publication Date 2023
Deposit Date Jan 23, 2023
Publicly Available Date Jan 23, 2023
Journal British Journal of Management
Print ISSN 1045-3172
Electronic ISSN 1467-8551
Publisher Wiley
Peer Reviewed Peer Reviewed
Public URL


Published article (770 Kb)

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Copyright Statement
© 2022 The Authors. British Journal of Management published by John Wiley & Sons Ltd on behalf of British Academy of Management.

This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

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