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An information systems security framework for the e-Government Programme of Jordan

Samara, Nadia Khaled Ali


Nadia Khaled Ali Samara



Any e-government programme provides e-services as one of the most important means by which the interaction between citizens, businesses and governments takes place. This has brought great opportunities but also raises serious cybersecurity challenges. Critical information assets are facing various potential security risks and threats. Information systems security is necessary to mitigate those risks and threats that are faced by the e-government programme and to safeguard the confidentiality, integrity and availability of the available e-services. In light of the above, the aim of this study is to examine how information security is managed and approached within e-government programmes and the case study of the Ministry of ICT in Jordan informs that aim. The study deconstructs information security through the Technical/Formal/Informal (TFI) framework and enriches that framework by customising it for e-government, expanding it also to include citizens’ online trust. To achieve this aim, a qualitative investigation of the Jordanian e-government programme was conducted by following the research design of a case study in the interpretivist tradition. Furthermore, a survey was used as a complementary phase to examine citizens’ perspectives on e-government security. By combining, analysing and reflecting on the empirical data, a consolidated information security framework was developed for different security aspects, based on the TFI model (technical, formal and informal). The dissertation contributes to the knowledge domain at the intersection of e-government and cybersecurity both practically and theoretically, focusing on technical aspects and non-technical aspects as well. The proposed framework provides an overview of the TFI-categorised elements that can help governments reflect on and manage the security challenges of their corresponding e-government programmes.


Samara, N. K. A. (2019). An information systems security framework for the e-Government Programme of Jordan. (Thesis). University of Hull. Retrieved from

Thesis Type Thesis
Deposit Date Sep 16, 2020
Publicly Available Date Feb 23, 2023
Keywords Business
Public URL
Additional Information The University of Hull
Award Date May 1, 2019


Thesis (5 Mb)

Copyright Statement
© 2019 Samara, Nadia Khaled Ali. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright holder.

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