Road towards Lean Six Sigma in service industry: a multi-factor integrated framework
(2016)
Journal Article
Psychogios, A. G., & Tsironis, L. K. (2016). Road towards Lean Six Sigma in service industry: a multi-factor integrated framework. Business process management journal, 22(4), 812-834. https://doi.org/10.1108/bpmj-08-2015-0118
Purpose - This study adopted a multiple case-study approach, of three companies, in order to identify the factors affecting Lean Six Sigma (L6σ) implementation in service industry. Design/methodology/approach – Secondary data were collected through c... Read More about Road towards Lean Six Sigma in service industry: a multi-factor integrated framework.