Green logistics service quality and LSP performance

Grant, David; Chaisurayakarn, Siriwan

Abstract

Paper presented at the 6th International Conference on Logistics and Transport 2014 (ICLT 2014), "Innovation in Global Supply Chain Management", August 26-29, 2014, Kaula Lumpur, Malaysia. Abstract: Effective and efficient logistics services can enhance the firm’s competitive advantage. Therefore, logistics management can be considered as a key component of organisational effectiveness and success (Khan and Burnes, 2007). At the same time, environmental or green issues in logistics service offerings have attracted much managerial attention in the logistics industry for the future. One important objective is for logistics service providers (LSPs) to deliver their service offerings to customers in more environmentally friendly ways. The study is ongoing project and investigates variables and constructs of green service quality, logistics service quality and logistics performance index in Thailand. The purpose of this paper is to report on an ongoing research study to understand the importance of green service quality (GSQ) and logistics service quality (LSQ) in the performance of logistics service providers (LSPs) in a Thai context.

Citation

Grant, D., & Chaisurayakarn, S. Green logistics service quality and LSP performance

• Deposit Date: Apr 6, 2016
• Journal: Proceedings of the 6th international conference on logistics and transport 2014 (ICLT 2014)
• Peer Reviewed: Peer Reviewed
• Keywords: Green logistics, Logistics service providers
• Public URL: https://hull-repository.worktribe.com/output/435106
• Publisher URL: Full proceedings of ICLT2014 are available at http://www.iclogisticstransport.org/passevent.php.
• Contract Date: Apr 6, 2016