All Outputs (272)

A review of service quality and service delivery: Towards a customer co-production and customer-integration approach (2018)
Journal Article
Alzaydi, Z. M., Al-Hajla, A., Nguyen, B., & Jayawardhena, C. (2018). A review of service quality and service delivery: Towards a customer co-production and customer-integration approach. Business process management journal, 24(1), 295-328. https://doi.org/10.1108/bpmj-09-2016-0185

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration. Specifically,... Read More about A review of service quality and service delivery: Towards a customer co-production and customer-integration approach.

Lost in delegation? (Dis)organizing for sustainability (2018)
Journal Article
Allen, S., Brigham, M., & Marshall, J. (2018). Lost in delegation? (Dis)organizing for sustainability. Scandinavian Journal of Management, 34(1), 29-39. https://doi.org/10.1016/j.scaman.2017.11.002

Using actor-networks as our conceptual lens for appreciating complex sociomaterial interdependencies, we explore how a vision to “do things differently” for sustainability becomes enacted and significantly diluted at a major brownfield development pr... Read More about Lost in delegation? (Dis)organizing for sustainability.

Determining the role of moral and global-local framing on the anti-consumption of halal endorsed products (2017)
Thesis
Colmekcioglu, N. Determining the role of moral and global-local framing on the anti-consumption of halal endorsed products. (Thesis). University of Hull. https://hull-repository.worktribe.com/output/4266540

Increasingly pluralistic, multi-ethnic and diverse marketplaces have become an important and characteristic trend of globalised and developed economic marketplaces, the world over. Despite the obvious advantages of this marketplace multi-culturalism,... Read More about Determining the role of moral and global-local framing on the anti-consumption of halal endorsed products.

Attitude of nurses and predisposition to occurrence of adverse events in intensive care units (2017)
Journal Article
Lobão, W., & Menezes, I. G. (2017). Attitude of nurses and predisposition to occurrence of adverse events in intensive care units. Journal of Nursing UFPE on line, 11(5), 1971-1979. https://doi.org/10.5205/1981-8963-v11i5a23350p1971-1979-2017

Objective: to evaluate the attitudes of nurses towards conditions that may predispose to the occurrence of adverse events in the ICU. Method: exploratory, analytical, descriptive, cross-sectional study with quantitative approach performed in six high... Read More about Attitude of nurses and predisposition to occurrence of adverse events in intensive care units.

Scarborough based study on bodies’ affective capacities (2017)
Journal Article
Saxena, G. (2017). Scarborough based study on bodies’ affective capacities. Annals of Tourism Research, 68, 100-110. https://doi.org/10.1016/j.annals.2017.12.002

This paper conceptualises leisure-seekers’ sociality using Deleuze and Guattari’s framework of Body without organs (BwO). Data, collected in Yorkshire’s coastal town of Scarborough, indicate how the ‘beach’ acts both as a magnet and a protective shel... Read More about Scarborough based study on bodies’ affective capacities.

The role of aesthetics and design in hotelscape: A phenomenological investigation of cosmopolitan consumers (2017)
Journal Article
Alfakhri, D., Harness, D., Nicholson, J., & Harness, T. (2018). The role of aesthetics and design in hotelscape: A phenomenological investigation of cosmopolitan consumers. Journal of business research, 85, 523-531. https://doi.org/10.1016/j.jbusres.2017.10.031

Should aesthetics and design be viewed as strategic marketing tools? We argue in this paper there are currently limited frameworks and empirical evidence to help - should this be the ambition of marketers? We propose a hotelscape as a holistic evolut... Read More about The role of aesthetics and design in hotelscape: A phenomenological investigation of cosmopolitan consumers.

Bridging the gaps in employee colunteering: Why the third sector doesn't always win (2017)
Journal Article
Cook, J., & Burchell, J. (2018). Bridging the gaps in employee colunteering: Why the third sector doesn't always win. Nonprofit and Voluntary Sector Quarterly, 47(1), 165-184. https://doi.org/10.1177/0899764017734649

Employee Volunteering (EV) schemes represent a cornerstone of many company Corporate Social Responsibility (CSR) strategies, being identified as a classic “win-win” situation in which businesses contribute significant resources into local communities... Read More about Bridging the gaps in employee colunteering: Why the third sector doesn't always win.

The core value compass: visually evaluating the goodness of brands that do good (2017)
Journal Article
Yoganathan, V., McLeay, F., Osburg, V.-S., & Hart, D. (2018). The core value compass: visually evaluating the goodness of brands that do good. Journal of Brand Management, 25(1), 68-83. https://doi.org/10.1057/s41262-017-0074-0

Brands that do good for the society as well as for themselves are motivated by the core values they espouse, which necessitates a better understanding of what qualities a true core value must possess. The inherent tension within brands that do good,... Read More about The core value compass: visually evaluating the goodness of brands that do good.

The role of person-job fit in the relationship between transformational leadership and job engagement (2017)
Journal Article
Bui, H. T., Zeng, Y., & Higgs, M. (2017). The role of person-job fit in the relationship between transformational leadership and job engagement. Journal of Managerial Psychology, 32(5), 373-386. https://doi.org/10.1108/JMP-05-2016-0144

Purpose: The purpose of this paper is to explore the relationship between transformational leadership and employees’ work engagement based on fit theory. The paper reports an investigation into the way in which employees’ perceptions of transformatio... Read More about The role of person-job fit in the relationship between transformational leadership and job engagement.

African portfolio entrepreneurship and the creation of jobs (2017)
Journal Article
Malfense Fierro, A. C., Noble, D., Hatem, O., & Balunywa, W. (2018). African portfolio entrepreneurship and the creation of jobs. Journal of Small Business and Enterprise Development, 25(5), 730 - 751. https://doi.org/10.1108/jsbed-02-2017-0074

Purpose The purpose of this paper is to focus on large-scale portfolio entrepreneurship and its impact on the creation of stable wage employment in African economies. Design/methodology/approach The three studies focussed on Egypt, Uganda, and Malawi... Read More about African portfolio entrepreneurship and the creation of jobs.

Developing a business analytics methodology: a case study in the foodbank sector (2017)
Journal Article
Hindle, G. A., & Vidgen, R. (2018). Developing a business analytics methodology: a case study in the foodbank sector. European journal of operational research, 268(3), 836-851. https://doi.org/10.1016/j.ejor.2017.06.031

The current research seeks to address the following question: how can organizations align their business analytics development projects with their business goals? To pursue this research agenda we adopt an action research framework to develop and app... Read More about Developing a business analytics methodology: a case study in the foodbank sector.

Unveiling ethical product features: The importance of an elaborated information presentation (2017)
Journal Article
Osburg, V.-S., Strack, M., Conroy, D. M., & Toporowski, W. (2017). Unveiling ethical product features: The importance of an elaborated information presentation. Journal of cleaner production, 162, 1582-1591. https://doi.org/10.1016/j.jclepro.2017.06.112

© 2017 Elsevier Ltd Despite growing consumer awareness of ethical consumption, market sales are not growing accordingly. Because the presentation of appropriate ethical product information may influence consumers to choose ethical products, this pape... Read More about Unveiling ethical product features: The importance of an elaborated information presentation.

Accommodating minority shareholdings within the European Union Merger Control regime: advocating a more cooperative way forward (2017)
Journal Article
Davison, L. M. (2017). Accommodating minority shareholdings within the European Union Merger Control regime: advocating a more cooperative way forward. Liverpool Law Review, 38(3), 259-286. https://doi.org/10.1007/s10991-017-9201-y

The paper focuses upon a neglected area of EU merger control, the acquisition of minority shareholdings that have the potential to cause competitive harm at the European Union level, and which therefore should be vetted under EU law. Using economic t... Read More about Accommodating minority shareholdings within the European Union Merger Control regime: advocating a more cooperative way forward.

The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector (2017)
Journal Article
Khan, Z., Rao-Nicholson, R., Akhtar, P., Tarba, S. Y., Ahammad, M. F., & Vorley, T. (2019). The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector. The international journal of human resource management, 30(8), 1342-1369. https://doi.org/10.1080/09585192.2017.1316759

There has been increasing interest in understanding the factors that contribute to the development of employee resilience. Despite such interest, there is a dearth of research examining the contributory role played by HR practices in enhancing employ... Read More about The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector.

The Internet of Things, dynamic data and information processing capabilities, and operational agility (2017)
Journal Article
Akhtar, P., Khan, Z., Tarba, S., & Jayawickrama, U. (2018). The Internet of Things, dynamic data and information processing capabilities, and operational agility. Technological Forecasting and Social Change, 136, 307-316. https://doi.org/10.1016/j.techfore.2017.04.023

Whilst there are promising links between the Internet of Things (IoTs), dynamic data and information processing capabilities (DDIPCs), and operational agility, scholars have not conducted enough empirical studies that offer convincing evidence for th... Read More about The Internet of Things, dynamic data and information processing capabilities, and operational agility.

Understanding sustainability through the lens of ecocentric radical-reflexivity : implications for management education (2017)
Journal Article
Allen, S., Cunliffe, A. L., & Easterby-Smith, M. (2019). Understanding sustainability through the lens of ecocentric radical-reflexivity : implications for management education. Journal of Business Ethics, 154(3), 781–795. https://doi.org/10.1007/s10551-016-3420-3

This paper seeks to contribute to the debate around sustainability by proposing the need for an ecocentric stance to sustainability that reflexively embeds humans in—rather than detached from—nature. We argue that this requires a different way of thi... Read More about Understanding sustainability through the lens of ecocentric radical-reflexivity : implications for management education.

Unlocking behaviors of long term service consumers : the role of action inertia (2017)
Journal Article
Leppäniemi, M., Jayawardhena, C., Karjaluoto, H., & Harness, D. (2017). Unlocking behaviors of long term service consumers : the role of action inertia. Journal of Service Theory and Practice, 27(1), 270-291. https://doi.org/10.1108/JSTP-06-2015-0127

Purpose – The purpose of this study is to examine the antecedents of word-of-mouth (WOM) in long term service settings. Specifically, we examine the moderating role of action inertia in the relationships between satisfaction and repatronage intention... Read More about Unlocking behaviors of long term service consumers : the role of action inertia.

Comprometimento organizacional: questões que cercam sua natureza e os seus limites conceituais (2016)
Journal Article
Menezes, I. G., Aguiar, C. V. N., & Bastos, A. V. B. (2016). Comprometimento organizacional: questões que cercam sua natureza e os seus limites conceituais. Psicologia em revista, 22(3), 768-789. https://doi.org/10.5752/p.1678-9523.2016v22n3p768

Organizational commitment, although one of the most investigated phenomena in the field of organizational behavior, may still be considered as a multifaceted and polysemous construct. This work aims to present the complexity and dispersion that revol... Read More about Comprometimento organizacional: questões que cercam sua natureza e os seus limites conceituais.

Marketing rural tourism: Experience and enterprise (2016)
Book
Saxena, G. (2016). Marketing rural tourism: Experience and enterprise. Edward Elgar Publishing. https://doi.org/10.4337/9781784710880

Gunjan Saxena seeks to encourage a fuller understanding of rural tourism marketing by uncovering the lived experiences and enterprise of different actor groups as they respond to the impact of tourism on their communities and cultural identities. In... Read More about Marketing rural tourism: Experience and enterprise.

The Evolution of the Industry Structure (2016)
Book Chapter
Pearson, R. (2017). The Evolution of the Industry Structure. In G. Jones, & N.-V. Haueter (Eds.), Managing Risk in Reinsurance: From City Fires to Global Warming (70-91). Oxford University Press. https://doi.org/10.1093/acprof%3Aoso/9780198754916.003.0003

Chapter 3 provides a historical overview of the reinsurance market and business development since its earliest days. It covers not only dedicated reinsurers but also other market participants, such as brokers and first insurers’ risk sharing through... Read More about The Evolution of the Industry Structure.