Logistics and Supply Chain Management Performance Measures
Grant, David B.; Shaw, Sarah
Authors
David B. Grant
Dr Sarah Shaw Sarah.Shaw@hull.ac.uk
Reader in Logistics and Supply Chain Management
Contributors
Roger Vickerman
Editor
Abstract
Performance measures are a set of metrics used to quantify the efficiency and/or effectiveness of an organizational action and are especially important in a supply chain management context where such measures are typically quantitative and relate to reducing overall costs and the time taken to implement an action. Performance measurement in the logistics and supply chain domain is difficult, due to multiple tiers and the number of organizations involved. Organizations should first determine which measures are appropriate to meet their strategic objectives and guidance is provided on criteria for measure selection. Organizations then need to select an appropriate performance measurement system or framework to operationalize the selected measures in concert with any certification or accreditation schemes for their particular sector. Finally, two special cases are presented, sustainable or environmental and humanitarian logistics and supply chain management, to illustrate potential applications of the Plan-Do-Study-Act Cycle and the Balanced Scorecard, respectively.
Citation
Grant, D. B., & Shaw, S. (2021). Logistics and Supply Chain Management Performance Measures. In R. Vickerman (Ed.), International Encyclopedia of Transportation (volume 3) (16-23). Elsevier. https://doi.org/10.1016/B978-0-08-102671-7.10210-6
Online Publication Date
May 17, 2021
Publication Date
May 17, 2021
Deposit Date
Apr 1, 2022
Publisher
Elsevier
Pages
16-23
Book Title
International Encyclopedia of Transportation (volume 3)
