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Logistics and Supply Chain Management Performance Measures

Grant, David B.; Shaw, Sarah


David B. Grant

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Dr Sarah Shaw
Senior Lecturer in Logistics and Supply Chain Management


Roger Vickerman


Performance measures are a set of metrics used to quantify the efficiency and/or effectiveness of an organizational action and are especially important in a supply chain management context where such measures are typically quantitative and relate to reducing overall costs and the time taken to implement an action. Performance measurement in the logistics and supply chain domain is difficult, due to multiple tiers and the number of organizations involved. Organizations should first determine which measures are appropriate to meet their strategic objectives and guidance is provided on criteria for measure selection. Organizations then need to select an appropriate performance measurement system or framework to operationalize the selected measures in concert with any certification or accreditation schemes for their particular sector. Finally, two special cases are presented, sustainable or environmental and humanitarian logistics and supply chain management, to illustrate potential applications of the Plan-Do-Study-Act Cycle and the Balanced Scorecard, respectively.


Grant, D. B., & Shaw, S. (2021). Logistics and Supply Chain Management Performance Measures. In R. Vickerman (Ed.), International Encyclopedia of Transportation (volume 3) (16-23). Elsevier.

Online Publication Date May 17, 2021
Publication Date May 17, 2021
Deposit Date Apr 1, 2022
Publisher Elsevier
Pages 16-23
Book Title International Encyclopedia of Transportation (volume 3)
ISBN 9781786434265.
Keywords Balanced scorecard; Environmental logistics; Humanitarian logistics; Key performance indicators; Logistics; Metrics; Performance measurement; Plan-do-study-act cycle; Supply chain management; Sustainable logistics; Transportation
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